Shipping policy

Shipping Policy

Thank you for shopping with Shipshape! We strive to provide fast and reliable shipping on all orders. Please review our shipping policy below for details.

1. Shipping Locations

We currently ship within the United States. We do not offer international shipping at this time.

2. Shipping Rates

Shipping rates are calculated at checkout based on the weight, size, and destination of your order. Standard shipping rates apply, but expedited shipping options are available for an additional fee.

3. Processing Time

  • Orders are processed within 1-5 business days from the time the order is placed.

  • Orders placed after 3:00 PM EST will be processed the following business day.

  • We do not process orders on weekends or holidays.

4. Delivery Time

  • Standard Shipping: 5-7 business days.

  • Expedited Shipping: 2-3 business days.

  • Delivery times are estimates and may vary due to weather or unforeseen delays from the carrier.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can track your order directly on the shipping carrier’s website.

6. Shipping Issues

If your package is delayed, lost, or damaged during transit, please contact us at sam@shipshape.ai for assistance. We will help you resolve the issue as quickly as possible.

7. Free Shipping Offers

We periodically offer free shipping promotions on select orders. If a free shipping offer applies to your order, it will be displayed during checkout.

8. Address Accuracy

Please ensure that your shipping address is correct before placing your order. We cannot be responsible for any delays or delivery issues resulting from incorrect or incomplete addresses.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy page.